POSTAGE AND PACKAGING: Custom Snooker will despatch your goods after full payment has been received. We will use a variety of couriers to ensure the quickest delivery possible. In the unfortunate rare occasion when the packaging is damaged, then you must refuse to sign or accept the goods from the courier and sign for as goods damaged . We will not refund or replace damaged goods that have been signed for or accepted as good condition. The minimum Mainland UK order value to qualify for free delivery is £25 otherwise ask for a postal quote.

We can only accept returned items if they are still in a brand new condition and have not been used or modified and we will also require a copy of the receipt or transaction number

RETURNS POLICY. If you are unhappy with your item then we will accept returns only for manufacturing defaults as long as the product has not been modified in any way. Any goods which we have ordered especially in for customers can not be refunded .We only refund on receipt of the original goods purchased.

CANCELATION. If you would like to cancel your order, a 20% admin free of the overall price will apply, or if a deposit was paid, it is non-refundable as the table is made to customer specific requirements.